Support

Primary contact

Email: [email protected]

Include in every ticket:

• Your tenant ID (cxh-sandbox-TENANT or cxh-prod-TENANT)
• request_id from your client logs (if the issue correlates to a specific request)
• trace_id from the response body (if the response body had one — 422/500/502 do; 401/403/429 don't)
• HTTP status code
• Timestamp in UTC (ISO 8601) of when the issue occurred
• A one-line summary in the subject

Example subject: [cxh-sandbox-TENANT] 502 persistence_failed recurring, trace_id 01HQRS4A...

Status page

We do not currently publish a public status page. For sandbox, there is no SLA. Prod cutover will be accompanied by a status page — it'll be announced in the changelog when it launches.